Frequently Asked Questions
Ten Three Labs is an indie cosmetics company featuring vegan, cruelty-free products lovingly made by hand.
Products & Shopping
Some of the terminology can be a bit confusing, I know. So, here’s a quick primer!
Salve stick: A lip balm! If you’re so inclined, you could probably rub it on your cuticles. But definitely put it on your mouth.
Saucebox sheen: Something in the middle of being a liquid lipstick and a lip gloss.
Sparkle stick: a tube of salve with a ridiculous amount of glitter mixed in. Put it on your mouth or anywhere else you want to sparkle, but you assume the risk of sparkling yourself up.
Yep! All the ingredients are vegan. Whoohoo!
Since I’m not tackling the world of skincare, I assumed the obvious answer was yes. However, since I don’t like leaving things unresearched, a quick bit of googling led me to a list of potential gluten ingredients. Based on this list, the only possible offense I’ve got is Vitamin E, which is found in the lip balms and tinted balms. However, the Vitamin E I use is mixed with a soy-based oil, not grain. Hooray!
Humans are animals, so technically yes. But in the sense of testing on small animals such as bunnies, rats, monkeys, etc. – no way, never ever. I order from companies that do not animal test, and I don’t partake in animal testing myself. My testers are all human, and they’re mostly volunteers. Some are more volunteery than others.
These shadows do NOT contain sifters. Be VERY VERY CAREFUL when opening them. They come shrink-wrapped, which should minimize any spillage during shipping, but I can’t make any promises about what happens once you open them. I left sifters out in order to give y’all the maximum amount of product; it’s much easier to add one in than to take one out!
Eye/lip safe glitter as regulated by the FDA does not exist. They do not currently approve ANY glitters for use on your face, even if you buy said glitter product from Sephora or Ulta. That said, cosmetic-grade glitter does exist. This means the makeup of the glitter is different than, say, craft glitter. DO NOT EVER USE CRAFT GLITTER ON YOUR FACE. If you’re going to use glitter, ALWAYS ensure that it’s cosmetic-grade. I use cosmetic-grade glitters, if a glitter is present in a product. I personally have no problems with cosmetic glitter on my eyes or lips, but it’s your personal choice to use it or not. Items with glitter will be clearly marked.
Absolutely not! Every single color you see here is a creation of my own. Repackaging seems so boring when you can smush colors together, don’t you think?
If you have a custom scent you’d like me to try and make for you, please feel free to shoot me an email! We can discuss your scent in detail. Custom scents take longer to make, so please be aware of that.
As long as your order hasn’t been marked as shipped, there’s still a chance to add on to it. Send me an email and I’ll do what I can to combine your orders. This will push your order back, though. For my own sake, I’d really appreciate it if you combined three orders max; any more than that and the shipping costs explode because it’ll likely be rather heavy.
PLEASE NOTE: You will not receive free shipping for combined orders totaling over $50.
All orders will receive the monthly gift with purchase! Orders under $40 will receive the sample size of the chosen item for the month, while orders $40 and over will receive a full-size. This price is before factoring in shipping and after any discounts. If you combine orders, I’ll send the size that corresponds to the combined price. For instance, if your first order is $15 and your second is $11, you’ll receive the sample size. If your first order is $11 and your second order is $30, you’ll receive the full size.
You’ve found the secret code! Okay, it’s not really a secret – LABTECH is a code automatically applied for every member of the lab tech program. What’s that, you ask? Lab techs are frequent buyers; once you’ve made five orders with the lab, you automatically become a lab tech. This frequent buyer reward gives you an additional 5% off every future order! That’s my way of saying thanks so much to loyal customers.
Payment & Shipping
I accept all major credit cards and Paypal. Paypal is preferred just for ease of use.
I ship via USPS. It is cheaper than other options for smaller packages. For larger packages, I may choose to use UPS. Usually you will receive a tracking notice. However, credit card orders may not receive one.
The current turnaround time is 18-21 business days. This doesn’t include weekends or postal holidays. Occasionally, delays happen, and hopefully you’ll be understanding of this. If your package hasn’t arrived after 21 business days for domestic orders, or 28 business days for international, please email me and let me know!
I do! Unfortunately, international shipping is quite a bit more expensive than domestic shipping. I’m so sorry, international buyers. 🙁
Tracking information for your order usually updates after being scanned upon pickup and sorting. When you receive a shipping email, that means the label has been PURCHASED. It does not mean the package is physically already on its way. I purchase my labels 24-48 hours prior to shipping, but sometimes delays happen, such as a missed pickup or personal things. Please allow up to 72 hours for the tracking to update.
For packages that started moving but got stuck, please allow additional time for the package to move. Sometimes, other post offices don’t scan packages individually even if the package is on the move. This is especially true of international orders. Most of the time, USPS doesn’t tell me much more than they have in the tracking listing. If your package gets stuck for more than two weeks domestic or four international, please contact me and I’ll offer a refund or replacement.
You will receive an order completed email when your order has been packed up and labeled for shipping. Don’t panic – it DOES NOT mean that your order has been delivered. It just means that it’s finished and waiting patiently for a package pickup.
Given the nature of the product, returns aren’t a possibility. If you have a problem with a product you’ve received, please don’t hesitate to email and let me know. I’ll do what I can to make sure your order is right.
I really hope this isn’t necessary! However, if something is wrong with your order, please contact me to let me know. If we can’t come to some kind of compromise (sending out a replacement, etc.), then I’ll be more than happy to issue a refund.
At this time, I don’t offer a special shop-wide discount for bloggers. However, there are special blogger packs available! The Rocky Blogger Sampler Show offers sample sizes of collections at a discounted rate so you can try a little bit of everything. If you order this, however, please leave a link to your blog in the special comments section of checkout just so I have an idea of your blog. Unfortunately, some people try to game the system by asking for blogger discounts when they don’t actually blog, and that just ruins stuff for everyone.