Frequently Asked Questions
Ten Three Labs is an indie cosmetics company featuring vegan, cruelty-free products lovingly made by hand.
Products & Shopping
Some of the terminology can be a bit confusing, I know. So, here’s a quick primer!
Salve stick: A lip balm! If you’re so inclined, you could probably rub it on your cuticles. But definitely put it on your mouth.
Saucebox sheen: Something in the middle of being a liquid lipstick and a lip gloss.
Sparkle stick: a tube of salve with a ridiculous amount of glitter mixed in. Put it on your mouth or anywhere else you want to sparkle, but you assume the risk of sparkling yourself up.
Since I’m not tackling the world of skincare, I assumed the obvious answer was yes. However, since I don’t like leaving things unresearched, a quick bit of googling led me to a list of potential gluten ingredients. Based on this list, the only possible offense I’ve got is Vitamin E, which is found in the lip balms and tinted balms. However, the Vitamin E I use is mixed with a soy-based oil, not grain. Hooray!
If you wish to place an order for wholesale, please contact me via email to discuss details. The wholesale discount amount depends upon the amount being purchased, so in order to receive a price quote, you’ll need to know about how many salves or scents you’ll need.
As long as your first order hasn’t been marked as shipped, there’s still a chance to combine orders. Send me an email with the order numbers of what you’d like combined and I’ll do what I can. This will push your order back, though. For my own sake, I’d really appreciate it if you combined three orders max; any more than that and the shipping costs explode because it’ll likely be rather heavy.
PLEASE NOTE: You will not receive free shipping for combined orders totaling over $50.
All orders receive a gift with purchase! Orders under $40 will receive a sample size scent, while orders $40 and over will receive either a deluxe sample size or two regular samples. This price is before factoring in shipping and after any discounts. If you combine orders, I’ll send the size that corresponds to the combined price. For instance, if your first order is $15 and your second is $11, you’ll receive the sample size. If your first order is $11 and your second order is $30, you’ll receive the deluxe size or two samples.
Payment & Shipping
Tracking information for your order usually updates after being scanned upon pickup and sorting. When you receive a shipping email, that means the label has been PURCHASED. It does not mean the package is physically already on its way. I purchase my labels 24-72 hours prior to shipping, but sometimes delays happen, such as a missed pickup or personal reasons. Please allow up to 72 hours for the tracking to update.
For packages that started moving but got stuck, please allow additional time for the package to move. Sometimes, other post offices don’t scan packages individually even if the package is on the move. This is especially true of international orders. Most of the time, USPS doesn’t tell me much more than they have in the tracking listing. If your package gets stuck for more than two weeks domestic or four international, please contact me and I’ll see what I can do.